If there’s one thing we know for sure about online shoppers, it’s that they don’t like waiting for
anything.

This is true for most aspects of life these days, but it’s especially important for e-commerce. And it may
surprise you how quickly users will bail when things don’t go how they expect.

In one of the most comprehensive case studies ever performed on conversion rates for automotive
websites, conducted in 2020 by Hedges and Company, site speed is shown to be the single most
important factor affecting online sales. Over three and a half years across millions of automotive parts
and accessories websites in North America, the study found that a website’s speed accounts for a full 50
percent of the predictors that influence conversion rates.

And this factor becomes even more important on mobile devices, which are increasingly becoming
the primary vector for online sales.

“According to Google when a mobile page load time goes from 1 second to 3 seconds the probability of
a bounce increases 32%,” the study says. “Going from 1 second to 9 seconds increases the probability to
90%. Mobile shoppers are quick to leave a slow site. They have less patience on a small screen.”

The study’s data shows that the average conversion rate for a site that loads in five seconds is 1%. If that
load time is improved to three seconds, the conversion rate nearly doubles to 1.8%. This amounts to a
80% increase in sales with no additional marketing expenditure. And it also means that your website is
doing a better job of earning its keep.

“A good conversion rate is anything over 1.5%,” the study says. “A conversion rate under 1% makes it
more difficult to operate a profitable website.”

Zoom in on your tire sales page, and there are multiple factors that could be influencing your conversion
rate. One is your site’s overall load speed. This metric is easy to find on Google Analytics, and your web
team should be checking this and resolving any issues around delays regularly.

Another factor is your tire sales software. No matter how quick your site is to load, if your sales widget
loads slowly within it, your users will blame your website while they bounce.

Numerous factors can affect how quickly third-party tire sales software loads, including server delays
and database queries. Regardless, the same principles apply to this as to your own website: if it’s too
slow, you’re losing sales.

On top of that, there are practical speed metrics that are harder to measure. Effective software should
take a minimum of scrolling and clicking to get to the most relevant information and the user’s flow
through the required steps should be easy and painless with minimal hang-ups or “please wait”
graphics.

What’s the best way to know if your tire selling software is making the grade? Try it for yourself. Look
for quotes on tire and wheel packages for some of your highest-volume vehicles, and see how long it
takes to get to an actual number. Don’t forget to test this on both a desktop/laptop and on a mobile device. Consider running the same tests on a competitor’s website so that you can get an idea of the product landscape.

If you get frustrated at any point in the process and feel the urge to click away, then your customers
already have. They say speed kills, but in the aftermarket business, it’s lack of speed that will do you in
every time.

At QQuote, we strive to meet the utmost industry benchmarks for speed and usability. Let us show you
how.